In the video Sumi Des interview Caty Everett, Vice President of Alliance Coaching, on how to get more from dissengaged workers. She’s right – two thirds of workers are dissengaged, it’s a huge problem costing the USA about $350 billion and the UK £30 billion per year in lost productivity.
Now Caty puts forward that improving engagement is as “basic as having one-on-ones…asking people what motivates them and what they enjoy about their job” so good so far but as Sumi puts it what if “your hands are tied and you can’t give them what they are looking for?”
Caty responds by saying she believes that it’s enough to have “Started a dialogue” and that you need to manage expectations…say things like “I hear you, but not sure we can focus on that now… got my feelers out for you… you don’t have to give them an immediate solution”
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